REPORT A CLAIM

Our goal is to settle your claim as quickly, fairly and accurately as possible to minimize the disruption to your life.

If you’re a Bristol West policyholder and you have a claim
(an accident, theft, vandalism or weather damage):

• Call us right away at 1-800-BRISTOL (1-800-274-7865) to report the claim.
  We take new loss reports 24 hours per day, 7 days a week, 365 days a year.
   
• A Company representative will ask some initial questions about you and your claim. Have as much of the following information ready when you call.
   
  
  • Policy number
  • Name, address and phone number for all parties involved in the accident
  • Year, make, model and license plate of the vehicles involved
  • Facts surrounding the claim, including date, time and location
  • Police report number and name of the police agency
  • Extent of injuries of all parties involved
  • Area of damage on the involved vehicles
  • Location of vehicles if not drivable
  • Name, address and phone number for any witnesses

Once your claim is reported you can expect to be contacted by the assigned claim adjuster the next business day. This adjuster will work with you to resolve your claim as quickly as possible. The policy coverages you purchased will determine the actions taken by the adjuster. Your adjuster will be able to answer your claim questions and guide you through the process.

Remember to protect your vehicle from further damage.